A return can be requested by a customer when any of the following situations arise

    1. Ordered item (s) is/are lost or damaged during transit or Product(s) was/were missing.
    2. Ordered item (s) is/are past their expiry date( in case of printed expiry date)
    3. The wrong item (s) was/were received.
    4. Damaged product or product seal is broken.
    5. Part/Accessory missing/item not compatible
    6. Seller Description/Specification is wrong
    7. Defective (Functional issues)
    8. The product is not working, and the manufacturer claims an invalid invoice.
    9. Less quantity delivered by cotflex.com
    10. Product / item does not upto mark / meet expectation.

Return window 10 days for all products

Refund processing time 5-7 days

If any of the above cases are found to be true, cotflex.com can either re-ship the missing/actual product (s) or can initiate a refund equal to the price of missing/actual product (s) as per invoice.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, Tadoba Retail shall not be entitled to any return/refund.

In the case of any missing or wrong product(s), the customer needs to raise the request within 24 hours from the time of delivery. In case, wrong product (s) is/are delivered, you will need to ship the product (s) to us, and we will send a replacement immediately or will initiate a refund. In the case of missing product (s), we will ship you the missing product (s) or will initiate a refund.

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be tampered with or broken. In the event the seller accepts the return request raised by the customer, the customer will have to return the product (s). Then the refund shall be credited to the customer's account within 7 to 10 working days on your credit card, net banking, debit card, or as per transaction initiated. The refund will only be processed after a quality check of the product by experts of https://cotflex.com All order/sub orders canceled will be refunded as per the payment mode selected by the customer except for C.O.D./cheque payment mode, where refund shall be processed via cheque.

Charges displayed on the site include the cost of the product and the service fee for payment. The facilitation fee and shipping charges will be levied/charged extra as applicable. Similarly, for any applicable refunds, the full amount which has been charged is refunded.

For reported defects on products with manufacturer's warranty, the customer needs to contact the relevant service center of the manufacturer, respectively. https://www.cotflex.com shall not be held responsible for any refund claim in such a case from the customer.

https://www.cotflex.com reserves the right to cancel/cross-verify any order placed using a credit card that holds an international billing address. https://www.cotflex.com reserves the right to cancel any order placed, which is not available, out of stock, or in short supply.

For reported defects on products with manufacturer's warranty, the customer needs to contact the relevant service center of the manufacturer, respectively. https://www.cotflex.com shall not be held responsible for any refund claim in such a case from the customer. Octroi charges may be levied on some products displayed on the site. These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order, the Octroi charges levied shall not be refunded. Octroi charges may be applicable to the customer during delivery, and these charges will not be refunded.

We at https://www.cotflex.com as merchants shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

The https://www.cotflex.com shall not be liable for any delay / non-delivery of goods due to natural calamities or any cause that is beyond the control of the company and no responsibility or liability of any violation of local or international laws that may be incurred by your visit and/or transaction/s on this website. In case the payment has been processed by Vendor / Seller for the returned product (s), the refund amount shall be credited to your credit / debit card account and the same shall be duly notified by email to your email address provided at the time of registration.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the "Return Item(s)" button. We'll notify you via email of your refund once we've received and processed the returned item.

In case the seller/vendor rejects the return request of the buyer, and the buyer raises a dispute, then https://www.cotflex.com will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favor of the buyer, a refund is provided once the product is returned to the seller. If the dispute is settled in favor of the seller, the buyer is entitled to any refund.

Note: No Return/Refund will be initiated to any customer in case of quality concern. We sell/ship the best quality of products available in the market. Images displayed along with products are only for general information purposes and can differ from actual products in physical aspects such as size and color, labels, packing.

If a customer enters the wrong shipping address at the time of checkout, https://www.cotflex.com is not liable for any refund. All returned product(s) should be unused and should be sent back along with the original box and invoice to: https://www.cotflex.com refund process will be initiated once we have received the product (s). Typically, refunds are processed in less than ten working days. In case of any query, feel free to contact us.